We are seeking an experienced and innovative Ticketing & Membership Executive for a fixed-term contract through until the end of 2026 to lead, in collaboration with the Head of Engagement, the complete re-design of our current ticketing model and drive the development of a compelling, data-driven membership strategy as we move from Apollo Projects into One NZ Stadium.

This pivotal role will be responsible for designing, implementing, and delivering a ticketing and membership framework that elevates the fan experience, maximises attendance, and builds long-term loyalty and revenue growth.

This is a once in a generation role that will allow the right candidate to help shape the future of Canterbury Rugby as it enters its new home at One NZ Stadium.

• Strategy Development: Design and execute a comprehensive ticketing and membership strategy for Canterbury Rugby at One NZ Stadium.
• Model Overhaul: Lead a full review of our existing ticketing systems, pricing structures, sales processes, and operational workflows.
• Membership Growth: In collaboration with the Head of Engagement, refine our membership program to increase acquisition, engagement, and retention.
• Technology Integration: Work with third-party providers to ensure optimal use of ticketing platforms and CRM systems for a seamless customer experience.
• Collaboration: Work closely with the Partnership & Engagement team to deliver coordinated campaigns and initiatives.
• Analytics & Reporting: Establish key performance indicators (KPIs), track sales and engagement metrics, and generate insights to inform continuous improvement.
• Stakeholder Management: Manage relationships with ticketing vendors, stadium operations, and internal stakeholders to ensure alignment and excellence in delivery.

You are a proactive, solutions-focused professional with a passion for live sport and delivering exceptional fan experiences. You thrive in complex environments, are confident leading transformational change, and have a strong commercial mindset.

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You will bring:

• Proven experience in ticketing and/or membership roles within sport, entertainment, or large-scale live events
• A track record of successfully building or overhauling ticketing/membership models
• Strong understanding of ticketing systems (e.g. Ticketek, Ticketmaster, Archtics) and CRM tools
• Excellent analytical skills and a data-driven approach to decision-making
• High-level stakeholder engagement and project management capabilities
• Experience working cross-functionally with marketing, digital and commercial teams
• Energy, resilience, and adaptability in a fast-paced environment